Support Lead

Service & Support

October 5, 2023

We are looking for a qualified Support Lead to join our team. If you have the following, we are looking forward for you to explore this opportunity.

What should you have? 

• Strong passion and interest in Customer support with global customer support experience
• Ability to lead, coach, and monitor/drive team’s support performance along with ensuring support SLA and KPIs are met
• Self-driven abilities, independent, with critical thinking and capability to drive goals and ensure customer issues are resolved effectively and efficiently
• Strong analytical, problem solving and conceptual skills, including the ability to express complex technical concepts in business terms
• Excellent communication both spoken and writing skill and able to communicate ideas to those with limited IT and system knowledge
• Proactive in identifying improvement/enhancement opportunities and sharing ideas for innovation in business processes
• Experience in supporting SaaS solution customer with focus on ERP system, e.g: Procurement, Financials, Human Resource, Planned Maintenance, etc.

What do you need to qualify?

• Degree in Information Technology, Computer Science/Engineering or equivalent
• With at least 7 years’ experience in customer service and support, particularly team lead role or a minimum 10 years experience in a Level 2 application support role
• Has experience and knowledge on MS SQL Server and T-SQL
• Knowledge in the maritime industry would be an advantage or have been involved in IT Support for maritime industry or maritime system roll-out

If this interests you, you are most welcome to apply online or drop us an email at careers@bassnet.no.