Support Lead - Shipping/Maritime Software

Service & Support

February 4, 2025

We are looking for a qualified Support Lead to join our team. If you have the following, we are looking forward for you to explore this opportunity.

What should you have?

• Strong passion and interest in Customer support with global customer support experience.
• Ability to lead, coach, and monitor /drive team’s support performance along with ensuring support SLA and KPIs are met.
• Self-driven abilities, independent, with critical thinking and capability to drive goals and ensure customer issues are resolved effectively and efficiently.
• Strong analytical, problem solving and conceptual skills, including the ability to express complex technical concepts in business terms.
• Excellent communication both spoken and writing skill and able to communicate ideas to those with limited IT and system knowledge.
• Proactive in identifying improvement/enhancement opportunities and sharing ideas for innovation in business processes.
• Experience in supporting SaaS solution customer with focus on ERP system, e.g.: Procurement, Financials, Human Resource, Planned Maintenance, etc.

What do you need to qualify? 

• Degree in Information Technology, Computer Science/Engineering or equivalent.
• With at least 7 years’ experience in customer service and support, particularly team lead role or a minimum 10 years experience in a Level 2 application support role.
• Has experience and knowledge on MS SQL Server and T-SQL.
• Knowledge in the maritime industry would be an advantage or have been involved in IT Support for maritime industry or maritime system roll out.

Does the above interest you? You are most welcome to apply online or to careers@bassnet.no