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SaaS Service Lead

Service & Support

We are looking for a qualified professional with a passion to be a SaaS Service Lead to join our team. If you are interested to explore and expand your career with BASS, you are most welcome to consider this opportunity.

What should you have? 

  • Strong leadership skills to manage, supervise and coach a team
  • Have the experience in cloud customer management which include the following:
  • Manage customer’s SLA, compliance and governance
  • Regular monthly review sessions with customers are conducted to effectively manage expectations and ensure the delivery of exceptional service.
  • Ability to lead and manage/attend to high severity cloud incidents/escalation matters
  • Has strong knowledge in cloud to ensure implementation of AMS services are aligned with Master Agreement for SaaS customers are implemented
  • Manage cloud infrastructure monitoring
  • Strong knowledge in Cloud Service and Process Improvement with the ability to review, recommend, implement and enforce the approved improvement action/process

What do you need to qualify?

  • A degree in Information Technology, Computer Science/Engineering, or equivalent education is required.
  • Candidates should have a minimum of 7 years of experience in customer service management as team lead role or a minimum of 10 years of experience in a level 2 application support role.
  • Minimum 2-3 years of experience in support or managing services (as vendor) for data center or Cloud hosting environment or has experience in managing the network operation center (NOC) for a data center/private cloud.
  • Experience in customer support or implementing ERP solutions (as vendor) is an added advantage.
  • Knowledge of the maritime solution and/or industry is an added advantage.
  • Good communication skills with eye for details and service oriented
  • Leadership and team management

If this interests you, you are most welcome to apply online or drop us an email at careers@bassnet.no.

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