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Application Support Consultant (Service Desk)

Service & Support

We are looking for a qualified Application Support Consultant to join our team. If you have the following, we are looking forward for you to explore this opportunity

What should you have?

• Have strong passion in customer support
• Have extraordinary customer service and relationship management experience
• Have interest in prioritizing customer satisfaction as the major deliverable
• Critical thinking skills with ability to analyze detail support issues provide appropriate system solutions.
• Ability to explain and communicate complex ideas to those with limited IT and systems knowledge
• Global / International customer support experience
• Good Work ethics and discipline
• Self-motivated individual with the capability to drive goals
• Ability to present and communicate effectively in English, written and verbally
• Ability to manage multiple assignments including work prioritization

What do you need to qualify?

• Degree in Information Technology, Computer Science/Engineering or equivalent
• Experience with installing and configuring MS SQL Server and database SQL knowledge
• Strong customers focus with at least 2 – 3 years’ experience in customer service and support
• Willingness to be on standby 24 X 7 basis
• Overseas travelling is mandatory
• Fluent in written and spoken English
• Knowledge in ERP – Finance module is a must, however experience in procurement process is an added advantage
• Knowledge in the maritime industry would be an advantage or have been involved in IT Support for maritime industry or maritime system roll out
• The position will primarily support the assigned modules as mentioned above and will expand into other modules when required
• Able to work on rotational shift

Is the above relevant to you? You are most welcome to apply online.

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