BASS – Streamlining Maritime Operations – Customer Service Support Portal

Customer Service Support Portal

BASS Customer Service Support Portal

The BASS Customer Services portal is an online support system that enables customers worldwide to log and track their support inquiries. Customers can also search for information in BASS’ in-depth Knowledge Base. In order to access the BASS Customer Services portal you will need to be registered with a company email address. We suggest that companies limit their number of users in this portal, so that only one or a few personnel are responsible for submitting and following up on support inquiries.

To gain access to the BASS Customer Service Support Portal, please request a login from your respective Service Manager. Your user details and login credentials will be provided to you via an email.

Support Inquiries
Once registered, you can log on to to enter support inquiries, track your support cases, browse the Knowledge Base and download Help related documents.

In order for us to support your request efficiently, please provide as much information as possible such as screen shots, system version, log files, etc.

Should you have any further questions regarding the usage of the BASS Customer Service Support Portal please send an e-mail to or call + 60 3 2173 6422 (24 x7 Worldwide).

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